View Our Website View All Jobs

Project Manager

Touchtown Inc. (, a technology company in Oakmont, PA, is the world’s leading provider of resident engagement products like Digital Signs, In-House Channels and Community Apps for the senior living industry. Over 1,200 senior living communities across North America trust Touchtown’s software, and our best-in-class customer service.  In 2016, Touchtown was awarded a Carnegie Science award for Information Technology.  Aside from winning prestigious awards - we laugh a lot and have tons of fun through in-office programs like Beer Thursday.

Touchtown’s Customer Success team is focused on delivering excellent customer implementation and support by being there for our users when they need us most. Our team engages customers across the country through our online resources and personal outreach. We represent the voice of the user and work closely with all departments—including Product Management, Engineering, Sales, and Marketing—to make our products and processes better. We want the user’s Touchtown support experience to set new standards, just like Touchtown’s products do. Our team cares for customers by solving problems, scaling solutions and sharing user feedback with internal teams to influence product development. 

We have immediate openings for full time members of our Customer Success team in project management roles.  As a Project Manager, you will be an expert in Touchtown hardware and software, analytically minded, self-starting, detail oriented, and skilled at solving problems and explaining complex issues.  These roles will also focus specifically on implementation of customer projects, large customer accounts and business system improvements.

We’re looking for people who are passionate about focusing on the user experience, including improving Touchtown’s internal systems and processes and helping users get the most out of Touchtown. If you’re excited about a collaborative, energetic environment and helping improve the quality of life for seniors, join us!


  • Develop and maintain product expertise and work closely with other support and product team members to provide outstanding project support throughout a customer’s initial implementation of Touchtown’s products.
  • Manage relationships with users including corporate project managers, community admins and residents.
  • Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings.
  • Provide input to help shape our product roadmap, including writing user stories and requirements for new features
  • Continually evaluate Touchtown’s processes, including internal and external processes, and recommending possible improvements that will allow us to continue to efficiently grow.
  • Contribute to shaping our business systems, including helping to improve our operations
  • Create and engage users through training webinars and live sessions.
  • Respond effectively and efficiently to customer issues via phone, email, and live chat.


You must have customer-facing experience and a solid understanding of new technology; both hardware and software. 

Minimum qualifications:

  • BA/BS degree or equivalent practical experience.
  • 2 years of relevant experience.

Preferred qualifications:

  • Technical aptitude and forensic skills to identify and effectively escalate issues
  • Self-starter with ability to work on multiple initiatives at the same time; excellent project management skills.
  • Attention to detail with the ability to effectively multitask and work independently.
  • Excellent written and verbal communication skills. Ability to work effectively cross-functionally with proven track record of driving results.  
  • Must love people, be energetic, empathetic, and have a strong desire to help others.



We offer a compelling compensation package consisting of:

  • Competitive base salary
  • Quarterly company profit sharing
  • 401(k) retirement plan
  • Health care benefits
  • Stock options commensurate with your role
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status